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HELPVoIP service, also known as Internet telephony, uses a service provider to send your external calls over the Internet, allowing for significant savings in the areas of domestic long distance, international and monthly phone service charges. VoIP phone systems, in contrast, use equipment installed at your business to route internal calls over your computer network, uniting multiple offices on a single phone system.

We are looking to install a VoIP phone system in our office.
We are looking for VoIP phone service and do not need a phone system.

HELPInstallation time can generally be done in a single day. However, if you need network cabling, or other network related improvements, it may take longer. If you must have your VoIP system installed by a certain date, make sure that one of our sales professionals are aware of your request. Number porting and other incidents outside of both phusionPointe's and your control may take proper planning as well as coordination with third parties.


HELPTo determine the number of calls you need the phone system to handle at once, start with at least one call for each employee who uses the phone full-time -- customer service, support, and phone salespeople -- and add 1-2 extra calls for some callers to be on hold. For general office staff, one call for every 10 employees is a good estimate. Be sure to consider your plans for growth.



Note: Each ongoing call, including people in queue or on hold, uses a "line." Business VoIP phone systems typically start at a minimum of four lines or simultaneous calls. You should also consider both your current and future needs as some systems are more expandable than others.

HELPExtensions are required for each device in your company that connects to the phone system. Allow one for every employee’s desk phone, as well as one per fax machine, credit card terminal, modem, and any other piece equipment that requires a phone connection. Don’t forget to count phones for conference rooms and common areas. Again, plan for the future: it’s much better to pay a little extra now for a system that can handle more extensions than you need than to run into the system’s limitations later.



Note: This question indicates the number of "extensions" you need the phone system to accommodate. It is essentially a tally of the number of users the system will have.

HELPVoIP systems depend on high-capacity local area networks (LANs). If you have a network in place, our suppliers will evaluate it and provide options for expanding or improving it if necessary; if you do not have a LAN in place, our suppliers will providing pricing and installation options as part of their response.

Yes, we have a LAN.
No, we do not have a LAN.

Note: If you do not currently have a high speed LAN, we will provide pricing and installation options for this service as well. If you do currently have a data network, we will help you to determine your bandwidth requirements and advise you of options regarding reconfiguring or expanding your current network if necessary.

HELPA VoIP phone system service contract specifies how quickly your dealer will respond if you have a problem — within 4 hours is fairly typical during business hours. If your business depends on a smoothly-functioning phone system, it may be worth upgrading to 24 x 7 coverage and shorter guaranteed response times.

Yes — We are interested in service contracts for our VoIP phone system.
No — We are not interested in service contracts for our VoIP phone system.



Yes — We are interested in leasing/financing options for our VoIP phone system.
No — We are not interested in leasing/financing options for our VoIP phone system.



Note: We only serve U.S. businesses at this time.
09. Contact Information




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*If other Please explain:

For Example: Note if you need a T1 line, or if replacing a phone system please indicate the type and number of lines).

HELPAre you connected to standard phone lines, or a VoIP service? If you're replacing an existing system, what do you have now — how many lines and extensions are you using? What are your calling patterns like?


Note: There is a 1,000 character limit for this answer.