QoS Monitoring

OVERVIEW

To ensure optimal call quality and ongoing voice service reliability, we provide every phusionPointe customer with the industries most sophisticated remote monitoring and remote diagnostic services. In addition to remote diagnostics and monitoring, we also offer an important cost-savings option; providing our VoIP services over SIP (session initiated protocol) optimized voice and data telecommunications circuits. These quality assurance tools and services allow us to offer voice, data and enhanced application services that guarantee VoIP voice quality while dynamically allocating the proper amount of bandwidth to your data and network applications.

QOS MONITORING

phusionPointe's monitoring services include remote monitoring, remote configuration, web based help desk and remote troubleshooting tools. Our fully managed VoIP phone service ensures the highest possible Quality of Service ("QoS") to our clients through constant service monitoring tools. We measure the most critical areas that affect call quality including latency, jitter and packet loss. In addition, we continually monitor both the inbound and outbound portion of each call and resolve any quality issues by utilizing our extensive knowledge base to quickly identify and diagnose possible network problems.

MONITORING FEATURES ALLOWS US TO:

  • Support VoIP survivability
  • Prioritize VoIP calls other network traffic
  • Deliver and support full SIP environments
  • Automate remote phone configuration
  • Monitor call quality with industry MOS (Mean Opinion Score) predictions
  • Deliver meaningful raw quality statistics (jitter, latency, etc,)
  • Support NAT/PAT
  • Provide traffic shaping, DiffServ, policing, call admission control (CAC)
  • Provide security through stateful packet inspection firewall
  • Pull Syslog external and local reporting
  • Provide PING, traceroute, TCPdump utilities

MONITORING BENEFITS:

  • Provide redundancy and local switching to PSTN gateway
  • Shortens deliver and configuration time by over 70%
  • Simplifies troubleshooting
  • Improves customer support and reduces on-site calls
  • Protects critical assets from attack
  • Ensures the highest quality service for mission-critical IP applications
  • Delivers key applications in most efficient manner possible
  • Comprehensive protection for the enterprise
  • Securely resolve NAT/firewall traversal issues
  • Provide reporting tools
  • Advanced monitoring capabilities and real-time troubleshooting
  • Eliminate charges for Moves, Adds or Changes (MAC)