Frequently Asked Questions?

  • What is VoIP Telephone Service?

    VoIP or Voice over Internet Protocol allows you to make telephone calls using internet broadband connections. VoIP converts the voice signal from your telephone into a digital signal and securely transports your call over the internet. When the call reaches the other end it is connected to a traditional phone network allowing you to speak to anyone with either a regular or VoIP phone. When placing a VoIP call, you will hear a normal dial tone, you dial a telephone number just like a traditional phone, and you will be connected to the caller.

    The value of phusionPointe's VoIP phone service is that you can dramatically reduce your long distance charges while delivering superior call features and applications usually only found on very expensive phone systems. phusionPointe's Business Packages include integration with your Microsoft Outlook contacts, Click-to-call, web access to voicemail, and a host of other time and money saving features that can be accessed through any computer with an Internet web browser and broadband connectivity.

  • Is VoIP affordable for my small businesses?

    Deployment costs for phusionPointe VoIP service are usually 1/3 of the costs of purchasing a new phone system, even for a small business. In addition, monthly service fees can be reduced by up to 70%. Contact us for more details and a no obligation quote for your business.

  • What is phusionPointe?

    phusionPointe is our business grade VoIP product line, providing unified voice and data. phusionPointe creates cost savings and efficiencies not available with traditional phone systems because both voice and data travel reliably on the same connection. phusionPointe's service is supported on our own carrier grade soft switch platform that combines all the features of a traditional PBX system, but delivers the features through an easy point and click environment. Now you can have access to high level features without treading through complex and cumbersome phone system commands.

  • What Kind of Equipment or Connection Do I Need?

    phusionPointe's VoIP services require a high speed broadband connection and very little new equipment. We recommend inexpensive DSL service for small businesses or residential users who want high quality, dependable service. For companies with larger numbers of employees, and where superior quality of service is required, we recommend a Data T-1 service or greater. The size of the connection depends on the expected use regarding both voice and data traffic. phusionPointe's expert service representatives will help you determine your most cost effective solution.

  • If I have VoIP Service, Who Can I Call?

    You are able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a phone.

  • Can I use my Computer While I talk on the Phone?

    Yes. phusionPointe's system allows you to make calls while you browse the Internet or access other information off of your local or wide area computer network.

  • Can I Take My Phone Adapter With Me When I Travel?

    Yes. You can use phusionPointe's VoIP service anywhere you have a high speed Internet connection available. However, you must agree to the terms and conditions of our E911 service. Additionally, a softphone can eliminate the need to travel with a traditional desktop handset. A soft phone is a software-based phone installed on your computer.

  • Does my Computer Have to be Turned on?

    Not if you are making calls with a phone, special adaptor or VoIP ready phone; however, your broadband Internet connection must be active.

  • How Do I Know If I have a VoIP phone Call?

    Your phone will ring like any other call.

  • What Are Some Advantages of phusionPointe's Voice Services?

    Because VoIP is digital, it offers a host of enhancements and features that are not available with a traditional phone system. Services like Microsoft Outlook integration, find me follow me, voice mail to email, web collaboration, and conference calling are just a few of the features available. Many calls can be completely toll free, or can be made at a highly reduced toll rate. This saves your business money every month.

  • I've Heard That Emergency 911 Can be a Problem with VoIP Phones?

    PhusionPointe's service is 100% FCC 911 compliant in the regions where we operate. Plus, we cover 93% of the US population, more than any other carrier.