AGENT BASED TOOLS & OPTIONS

phusionPointe's Agent Based Tools and Options solution provides your call center agents and supervisors with a comprehensive, web based contact center call management dashboard. Our Agent Based Tools allow your agents to control and manage call flow and handle greater call volumes. You can have all your agents and supervisors located in a single location or they can be geographically dispersed. Our system even allows dispersed users the ability to work from home. Because all of our Tools are web based, anyone, anywhere, with a broadband connection and a phone, can work as a call center agent or supervisor.

Use Your Existing Key System or PBX Phones

phusionPointe's call center offering is not hardware dependent. This means that we can work with your existing Key or PBX system or with agents located at off site locations. This saves you the cost of upgrading your phone system to acquire our services. We require users of the system to have only the following:

• Broadband Internet connection.
• Phone with a number that can be directly dialed.

Fully Integrated with phusionPointe's VoIP Service

phusionPointe's Advanced Applications services are easily integrated into our business grade, hosted VoIP and hosted PBX solutions. Integration of these features will benefit your business by further reducing your operating costs in the areas of long distance and monthly telephone service charges. It will also allow you to add additional functionality while solving all of your voice, data and advanced application needs.

Softphone Integration

phusionPointe's ability to integrate with Softphone applications eliminates the need and expense to supply your agents with a traditional desktop phone. Instead of accessing features through key commands located on a desktop phone, features and functions are displayed to your agents through an intuitive software interface on the agents computer desktop. Agents are able to communicate to callers via a headset connected to the PC. These features reduce the need for wiring, the expense of a telephone technician setting up telephone handsets, as well as other related setup and hardware costs.