INTERACTIVE VOICE RESPONSE (IVR)

phusionPointe's Interactive Voice Response ("IVR") service provides a two-way interaction with your inbound caller. The system plays pre-recorded voice prompts and allows your customers to select an option from their telephone keypad. Common uses of IVR include telephone banking, order placement, balance inquiry, and customer account status.

Our IVR services are fully integrated with our ACD, Outbound Dialing options as well as our VoIP voice services. This integration allows for seamless handoff of calls between each application and callers are handled in the most efficient method possible. In the event that a customer question can not be answered via and IVR, the customer has the option of being routed to a live agent.

phusionPointe's IVR Solutions serve the following industries:

• Financial Services
• Health Care
• Retail & Manufacturing
• Transportation & Travel
• Utilities

With our IVR solution we adhere to open standards which allow us to build custom applications specifically designed for your organization.