PREDICTIVE OR PREVIEW OUTBOUND DIALING

phusionPointe's outbound dialer provides an array of call campaign management tools, as well as call blending capability. Users can select different modes such as predictive, preview, progressive, and IVR dialing.

• Predictive Dialing- The system dynamically controls the dialing rate and immediately routes successful calls to your available agents. We use a defined set of intelligent algorithms to meet abandoned call regulations.
• Preview Dialing- Your agents review information and confirm the call prior to dialing.
• Progressive Dialing- Your agents are able to review the information about the call while the call is being dialed.
• IVR- Routes successful calls to an IVR script which may ultimately bring the called party to a live agent.

Organizations that use our outbound dialing options are seeing increases of 2-4 times the number of calls being processed accompanied by a high call completion rate. This feature makes your sales people and outbound call agents more productive. In addition, customer satisfaction can be tracked and measured. Our enhanced reporting tools will even permit you and your staff to be more productive by enabling you to definitively measure and quantify the results within your organization.