CRM INTEGRATION FEATURES

At phusionPointe we understand the need to have information available and accessible in order to quickly meet the needs of your clients. Whether you have already implemented a CRM solution, or think you may do so in the future, we have a solution for your company.

Our Advanced Applications integrate with the following CRM applications:

• CRM Next
• Microsoft CRM
• NeoCase
• Onyx
• Oracle
• PeopleSoft
• RightNow
• Riverstar
• SAP
• Salesforce.com
• Siebel

Our integration is much more than a simple window call. We have worked with each of these developers to place the appropriate fields directly on your agents PC window. Agents within your company are able to view and enter information directly into the CRM while still having full contact center functionality including the use of a softphone, monitoring and reporting.